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Effective Date: April 4, 2024
At Bluestone Haven LLC (“Bluestone Haven,” “we,” “us,” or “our”), we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a refund or exchange subject to the following Refund and Returns Policy.
Refund and Exchange Eligibility
You may be eligible for a refund or exchange if you meet the following criteria:
– You purchased the item directly from our website, www.bluestonehaven.com.
– You request a refund or exchange within 30 days of the original purchase date.
– The item is unused, unworn, and in its original condition with all tags and packaging intact.
– The item is not a customized or personalized product (customized or personalized products are non-refundable unless they are defective or damaged upon receipt).
– You provide proof of purchase, such as an order confirmation or receipt.
Refund Process
To request a refund, please contact our customer support team at info@bluestonehaven.com within 30 days of the original purchase date. Please include your order number and reason for the return in your email.
Once your request is approved, we will provide you with instructions on how to return the item. You are responsible for shipping the item back to us in its original condition and packaging. We recommend using a trackable shipping method to ensure that your return is received by us.
Upon receiving the returned item and verifying its eligibility for a refund, we will process the refund to your original payment method within a reasonable timeframe. Please note that shipping and handling fees are non-refundable, and you may be responsible for return shipping costs unless the item is defective or damaged upon receipt.
Exchange Process
If you would like to exchange an item for a different size, color, or style, please contact our customer support team at info@bluestonehaven.com within 30 days of the original purchase date. Please include your order number and details of the item you would like to exchange in your email.
Once your request is approved, we will provide you with instructions on how to return the original item and place a new order for the replacement item. You may be responsible for shipping costs associated with the exchange unless the item is defective or damaged upon receipt.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team at info@bluestonehaven.com within 7 days of receiving the item. Please include your order number, description of the issue, and any relevant photographs in your email.
We will assess the issue and provide you with instructions on how to return the defective or damaged item. Once we receive the item and verify the defect or damage, we will either issue a refund or send a replacement item at no additional cost to you.
Contact Us
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us at:
Bluestone Haven LLC
36 South 18th Avenue, Suite D
Brighton, Colorado 80601
Email: info@bluestonehaven.com
Thank you for shopping with Bluestone Haven. We appreciate your business and strive to provide you with exceptional products and customer service.